Supersoft Admin Console

Last updated: November 11, 2026

This Privacy Policy applies to the Supersoft Admin Console application (the “App”), developed and operated by SUPERSOFT INFOLINE LLP (“Supersoft”, “we”, “us” or “our”).

Who this App is for: The Admin Console is an internal tool. It is not offered to the general public. Only administrators and staff authorized by Supersoft can sign in and use it, to view customer purchase records for Supersoft products and services.

This policy explains what information the App accesses, why we access it, how we protect it, and the choices available to both the administrators who use the App and the customers whose purchase records are shown in it.

1. Information We Collect About Administrators

To control who can access the App, we collect a small amount of information about each administrator:

Account information: the email address, profile name and profile photo associated with the Google account used to sign in. We use these to verify your identity and confirm that you are authorized.

2. Customer Information Displayed in the App

The App does not collect information directly from customers. It displays purchase records that were already created when customers bought Supersoft products through our website, apps or authorized payment channels. Depending on the purchase, a record may include:

Category	Examples
Customer identity and contact details	Name, email address, phone number, billing address or location
Purchase details	Product or plan purchased, order ID, purchase date, quantity, price, taxes and currency
Payment status	Transaction reference, payment method type (e.g. card, UPI, store billing), paid, pending, failed or refunded status
License and activation	License or activation key, subscription period and the device identifiers linked to a license

Payment card details are never shown. Payments are processed by third-party payment providers (such as Google Play Billing, Apple App Store or our payment gateway). The App does not display or store full card numbers, CVV codes, UPI PINs or bank passwords.

3. How We Use This Information

Customer purchase information is accessed through the App only for legitimate business purposes, including:

Confirming purchases and issuing, activating or restoring licenses.
Responding to customer support requests and resolving billing questions.
Processing refunds and cancellations in line with our Return and Refund Policy.
Detecting and preventing fraud, payment abuse and unauthorized license use.
Accounting, tax reporting and meeting legal obligations.
Preparing aggregated sales reports for internal business planning.

We do not use customer information viewed in the App for advertising, and we do not sell it to anyone.

4. Access Controls and Administrator Responsibilities

Access to customer data is limited to people who need it to do their job. Every administrator agrees to:

Use customer information only for the purposes listed in Section 3.
Not copy, export, screenshot, download or share customer records outside Supersoft's approved systems, except where required for a specific support or legal task.
Keep sign-in credentials private and never share an account with another person.
Sign out of the App and lock the device when it is not in use.
Report any suspected data breach, lost device or unauthorized access to Supersoft immediately.

Misuse of customer information may lead to the account being suspended or revoked, and to further action as permitted by law.

5. How We Share Information

We share information only when necessary, and only with:

Service providers who host our databases and infrastructure (for example, Google Firebase / Google Cloud), under agreements that require them to protect the data.
Payment providers, to verify transactions or process refunds.
Authorities, when required by law, court order or to protect the rights, property or safety of Supersoft, our customers or others.

6. Data Security

We use reasonable technical and organizational safeguards to protect information accessed through the App, including:

Encrypted connections (HTTPS/TLS) between the App and our servers.
Authenticated sign-in and role-based access rules, so administrators only see the data their role allows.
Periodic review of administrator access.
Prompt removal of access when an administrator leaves or no longer needs it.

No method of transmission or storage is completely secure, but we work to protect your information and will respond quickly to any security incident.

7. Data Retention

Customer purchase records are kept for as long as needed to provide licenses and support, and to meet accounting, tax and legal requirements.
Administrator account information is kept while the administrator has access, and is deleted when the account is deleted (see Section 9).

When information is no longer needed, we delete it or make it anonymous.

8. Your Rights

Customers

If you bought a Supersoft product, you may ask us to access, correct or delete your personal information, subject to records we are legally required to keep (such as invoices). The privacy policy of the Supersoft app or service you purchased also applies to your data.

Administrators

You may ask to see the account information we hold about you. You can delete your account at any time from within the App, as described in Section 9.

To make any request, contact us using the details in Section 12.

9. Deleting Your Account

You can permanently delete your account from inside the App:

Sign in to the Admin Console.
On the Select Platform screen, tap the ⋮ (menu) icon at the top right and choose Delete Account.
Read the information shown, then type DELETE in the confirmation box.
Tap Delete my account.
Choose your Google account again when asked, to confirm it is you. Your account is then deleted.

Admin Console Select Platform screen with the menu icon at the top right highlighted — **Step 2:** Tap the ⋮ menu at the top right and choose Delete Account.

Delete Account screen listing what is permanently deleted, with DELETE typed in the confirmation box — **Steps 3–5:** Type DELETE, tap Delete my account, then confirm your Google account.

This permanently deletes:

Your sign-in account. If you use the same Google account in Indian Astrology 2026 or Vedic Sciences, you will lose access there too.
Your profile, credits and subscription status in Indian Astrology 2026 and Vedic Sciences.
Your Google Play purchase history.

This cannot be undone.

Deleting your account does not cancel subscriptions. To stop future charges, cancel them in Google Play or the App Store first.

Records of App Store purchases may be kept where required for legal or accounting reasons.

If you can no longer sign in to the App, you can ask us to delete your account by emailing info@supersoftweb.com from the email address linked to your account, with the subject “Admin Console account deletion request”.

10. Children's Privacy

The App is for authorized adult staff only and is not intended for anyone under 18 years of age. We do not knowingly allow children to use the App.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Significant changes will be communicated to administrators within the App or by email.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

SUPERSOFT INFOLINE LLP
Email: info@supersoftweb.com
Phone: +91 8921502570
Website: https://supersoftweb.com